Frequently Asked Questions
On tuition lessons
1. What is our Math coaching programme about?
Our math programme is a tuition programme for primary school students and we use the Concepts-Processes-Skills (CPS) model. Our programme focuses on helping children develop interest in learning simpler, smarter and more effective problem sums solving techniques. We work with your child on helping him to improve his math content, strengthen his direct questions and problem sums concepts and learn important skillsets required to solve problem sums and other exam questions while building their self-confidence. We also collaborate closely with parents on how to better support your child emotionally.
The programme is so child-centred and unique that we have been interviewed by international news network like CCTV News (中国中央电视台) and TV Tokyo (东京电视台). You may have also seen us being featured in local medias like Channel 8 News, ‘The New Paper’, ‘My Paper (我报)’, ‘Lianhe Wanbao (联合晚报)’ and ‘The Asian Parents’. Even BBC World TV contacted us for an interview.
2. How is your coaching programme different from other normal math tuition?
To start improving in math, your child must learn application skills which can help him effectively apply what he has learnt during normal revision and score well in exams. This is why we coach your child in all 3 areas – concepts, processes and skills. All our students have learnt a proven 5-step technique to solve any problem sum.
3. My child is not doing well in Paper 2 (Problem Sums). How will your programme help her?
There are a total of 5 processes to be learnt as there are over 11 types of questions. For example, most children do not know the existence of “same difference” concept and “remainder” concept.
Or they can’t differentiate “simultaneous” concept with “guess and check”.
Or most children are still solving “guess and check” question using tables and spending 10 minutes. In fact, they could have solved the same question within 1 to 2 minutes using the 4-step Assumption method.
The aim of our programme is to help your child learn and master these concepts and skills so that he can better manage the problem sums during the tests/ exams and get the marks he deserve.
4. For whom is this math coaching programme for?
– for children who are still failing and are clueless about how to move on
– for children who hate math but still want to do well in this subject
– for children who dislike learning math in school (because the teaching methods doesn’t interest them) andstill want to learn math well
– for parents who want their children to improve their math and enjoy learning it at the same time
– for parents who want their stressed-out children to learn how to improve math and manage their stresses at the same time
– for parents who want their children to learn in a fun and healthy environment which focuses on tapping the children’s uniqueness and strengths
– for parents who are seeking external help so that they (parents and coaches) can work together to help their children to enjoy learning and improve math
5. For whom is this math coaching programme not for?
– for children who are looking for a miracle way to improve without putting in any effort
– for parents who are just chasing grades and do not believe in the joy of learning and helping their children to develop a healthy way of learning
– for parents who are looking for a fast way to improve math without the child putting in effort and hard work
– for parents who aren’t interested in working with the coaches to find a collaborative effort to help their kids.
6. Are your coaches qualified and good enough to teach my child?
7. How can your child join our programme?
P3-6 can join our lessons by going for 4 paid trial lessons. This is to give your child time and space to adjust to our lessons. After which, your child can sign up for our regular lessons. (You can email us at admin@learningoutofthebox.org with your name, primary level of your child and contact number). (all the payments including registration fees, desposit will be applicable)
8. What's our fees structure like?
For trial lessons, the payment is only for the 4 paid lessons.
When your child likes our lessons and wants to sign up for regular lessons, we’ll invoice the remaining number of lessons in the term and a refundable deposit of $100.
| Level | Day | Online/ Kovam | Time | Coach | Fees |
|
Sec1
|
Wednesday
|
online
|
7.30 – 9 pm
|
Coach John
|
$93.75/lesson
|
| Sec2 | Tuesday | online | 6.15 – 8.15 pm | Coach John | $130/lesson |
| Sec3 | Friday | online | 6.15 – 8.15 pm | Coach John | $140/lesson |
| Sec4 | Thursday | online | 7.15 – 8.45pm | Coach John | $120/lesson |
| Primary Levels | |||||
| P3 | Sunday | online | 4 – 6pm | Coach Ru Zhi | $71/lesson |
| P4 | Saturday | Kovan | 2 – 4 pm | Coach Willy | $74/lesson |
| P5 | Thursday | online | 5 – 7 pm | Coach John | $85/lesson |
| P5 | Saturday | Kovan | 4 – 6 pm | Coach John | $85/lesson |
| P5 | Sunday | online | 4.15 – 6.15 pm | Coach Willy | $79/lesson |
| P6 | Saturday | Kovan | 4.15 – 6.15 pm | Coach Willy | $90/lesson |
| P6 | Sunday | online | 2 – 4 pm | Coach Willy | $90/lesson |
| P6, PSLE Readiness Course (online) | Wednesday | online | 5 – 7 pm | Coach John |
$88/lesson for full 36lessons $95/lesson (termly) $100/lesson (trial) |
| P6, PSLE Readiness Course (Kovan) | Saturday | Kovan (full) | 1.45 – 3.45 pm | Coach John |
$100/lesson (full 36 payments) $105 (18-lessons) $110/lesson (termly) |
*Terms and conditions apply.
9. Can my child’s coaching fees be pro-rated if he is absent for any lessons?
There is no pro-rate of fees.
10. Will there be a make-up lesson if my child is not able to attend class?
Each term, a student is entitled to only 2 make-up lessons.
Please send your request to 8503 7519 to indicate which date your child is absent, and we will do our best to arrange a makeup class.
If your child is absent for the makeup class, there will not be any further arrangements made.
11. Can my child bring his school work to be done during/ after his lesson with your coach?
Our LOB curriculum is intensive. Every 2-hour lesson your child has with us is content packed and there is no time available for other questions from school work.
12. Will my child improve or score well after attending your coaching lesson?
Every child is unique and takes different period of time to show improvement. Those who work hard consistently normally show improvement after 3 to 6 months.
Based on our experience, our students who improve or score well are those who eventually mastered our concepts, processes and skills, they come for lessons regularly and on time PLUS they practice consistently at home. (Your child only spend 2-4 hours in Learning Out Of The Box but spent most of his time at home.)
On Books Orders and Delivery
Orders
In order to receive your order, we need your help to ensure that these details have been keyed in correctly:
– Shipping address
– Contact number
– Email address
Please note that should there be an issue with your address or contacting you, there will be delay in your shipment.
1. What is your shipping method?
All shipments in Singapore are arranged by LOCAD, our partner, fulfilment and logistic centre.
2. How do I know my transaction is successful?
Once your transaction is completed, you will receive an email that confirms and states your order(s). If you do not receive any email confirmation in your inbox, please check your spam folder.
3. I place my order at 9pm on Friday. Will I receive it on the following Monday?
We do not process orders on Public Holidays and weekends.
Book delivery is from Monday to Saturday, 9am to 10pm. It’s doorstep delivery.
Should everything go smoothly, you will receive the parcel 3 to 5 business days (during non-festive periods) after we have sent out the parcel.
Any wrong/incomplete delivery information will result in a shipping delay.
4. The website has hung. I am not sure if my transaction is completed. What should I do?
No worries! Email our Book Consultant: book@learningoutofthebox.org or WA at 8883-1682. We will double check for you.
5. I am not sure which books to order. Can you help me?
You can find more information here: https://www.learningoutofthebox.org/
Need more help? Our friendly Book Consultant is here to help you. Please email at: book@learningoutofthebox.org or WA at 88831682.
6. Can I change the delivery date or address when an item is out for delivery?
If the items are out for delivery, delivery team is unable to amend the date or address immediately, however, you can contact book consultant for guidance. Please email at: book@learningoutofthebox.org or WA at 88831682.
7. Can I amend / cancel my order / request for refund / exchange to another book?
Once an order is made and transaction is completed, we do not allow any amendments, cancelations, refunds or exchange of books.
8. Can I combine orders from different e-commerce platforms?
As you place orders from different e-commerce platforms & websites with different domain names, we are not able to merge your orders and mail them together.
Your order will be sent out separately.
Delivery
1. When can I receive my order?
Once your order has been made, Learning Out Of The Box will need 1 to 2 business days to get it ready. We process orders before 10am from Monday to Friday.
We do not process orders on Public Holidays and weekends.
Book delivery are from Monday to Saturday, 9am to 10pm.
It’s doorstep delivery.
Should everything go smoothly, you will receive the parcel 3 to 5 business days (during non-festive periods) after we have sent out the parcel.
Any wrong / incomplete delivery information will result in shipping delay.
2. Do you deliver on weekends / Public Holidays?
There is no delivery service on Sundays and Public Holidays.
3. How do I track my order?
Please keep an eye on your email to track your parcel’s progress
4. Oh dear! I have missed the delivery! (Or I am not home to receive the parcel!)
There will be 3 delivery attempts by Delivery Company.
Meanwhile, if you need any assistance, please email to book@learningoutofthebox.org or WA at 88831682.
5. Can I collect my online purchase at LOCAD?
Book collection service is not available at LOCAD.
6. Can you send the parcel to my work place? It's at Changi airport.
We aim to deliver to as many places as possible. However, due to restrictions and limitations (placed by certain institutions and organisations), we are not able to deliver to some areas in Singapore. Eg: Jurong Island, army camps, Seletar Aerospace, offshore islands such as Pulau Ubin, airbase sites, shipyards, hospitals, courts, power stations, airports and etc.
At the moment, we are updating the No – Go zones at this site. Meanwhile, if you need any assistance, please email to book@learningoutofthebox.org or WA at 88831682.
If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home.
7. Can I request the parcel to be delivered on a particular day or timeslot?
We do not provide this service.
8. Can I request the parcel to be sent to me on Monday, anytime between 9am - 4pm?
Learning Out Of The Box does not provide this service.
9. What is your opening hours of your books department?
Opening Hours of the Books Department:
Mon – Tue : 10 am – 4 pm
Wed – Fri : 10 am – 6 pm
*Note:
Lunch Hour: 1 pm – 2 pm
We are closed on Sat – Sun and Public Holidays.
10. Do you deliver internationally?
Yes, we do! To find out more, please email your enquiries to our Book Consultant at book@learningoutofthebox.org or WA at 88831682.
11. How do I contact LOCAD?
Exchange and Refund Policy
Do you have an exchange and refund policy?
Exchange
We do not allow exchanges for any purchases from any online platforms.
Refund
We do not provide refunds for any purchases from any online platforms.
Others
1. I have missed your promotion. Can you extend the promotion to 1 more day?
There is no extension of promotion period. Do keep a lookout for our Facebook post or email for future promotions. Please email your enquiries to our Book Consultant at book@learningoutofthebox.org or WA at 88831682.
2. I want to do a bulk order. What should I do?
Wow! Thank you so much for your support! Please email your request to our Book Consultant: book@learningoutofthebox.org. or WA at 88831682.
3. I received a wrong item / defective item. What should I do?
We’re so sorry for this. Please give us a chance to fix this – drop us a message at book@learningoutofthebox.org or WA at 88831682 with the following information:
-Your name and email
-Picture of the item(s) you received
-Picture of the defective item.
Our Book Consultant will get back to you during our book department’s office hours.
The operating hours for the Book Department are as follows:
Mon – Tue : 10 am – 4 pm
Wed – Fri : 10 am – 6 pm
*Note:
Lunch Hour: 1 pm – 2 pm
We are closed on Sat – Sun and Public Holidays.
4. Still have questions?
Email our Book Consultant: book@learningoutofthebox.org or WA at 88831682.
The operating hours for the Book Department are as follows:
Mon – Tue : 10 am – 4 pm
Wed – Fri : 10 am – 6 pm