On tuition lessons

1. What is our Math coaching programme about?

Our math programme is a tuition programme for primary school students and we use the Concepts-Processes-Skills (CPS) model. Our programme focuses on helping children develop interest in learning simpler, smarter and more effective problem sums solving techniques. We work with your child on helping him to improve his math content, strengthen his direct questions and problem sums concepts and learn important skillsets required to solve problem sums and other exam questions while building their self-confidence. We also collaborate closely with parents on how to better support your child emotionally.

The programme is so child-centred and unique that we have been interviewed by international news network like CCTV News (中国中央电视台) and TV Tokyo (东京电视台). You may have also seen us being featured in local medias like Channel 8 News, ‘The New Paper’, ‘My Paper (我报)’, ‘Lianhe Wanbao (联合晚报)’ and ‘The Asian Parents’. Even BBC World TV contacted us for an interview.

2. How is your coaching programme different from other normal math tuition?
Most conventional tutors or tuition centres only focus on helping children improve their content knowledge. Topics are basically always covered. Concepts and skills are not really taught. However, from our over 10 years of experience working with children, children find it very challenging to apply what they have learnt.

To start improving in math, your child must learn application skills which can help him effectively apply what he has learnt during normal revision and score well in exams. This is why we coach your child in all 3 areas – concepts, processes and skills. All our students have learnt a proven 5-step technique to solve any problem sum.

3. My child is not doing well in Paper 2 (Problem Sums). How will your programme help her?
The main reason that most children struggle in Paper 2 (and also other problem sums) is that they lack the skills in understanding the 11 problem sums types/ concepts and applying what they have learnt. They also lack the skills in identifying the different question types and knowing how to start.

There are a total of 5 processes to be learnt as there are over 11 types of questions. For example, most children do not know the existence of “same difference” concept and “remainder” concept.

Or they can’t differentiate “simultaneous” concept with “guess and check”.

Or most children are still solving “guess and check” question using tables and spending 10 minutes. In fact, they could have solved the same question within 1 to 2 minutes using the 4-step Assumption method.

The aim of our programme is to help your child learn and master these concepts and skills so that he can better manage the problem sums during the tests/ exams and get the marks he deserve.

4. For whom is this math coaching programme for?
– for children who are struggling in math and want to improve but don’t know how
– for children who are still failing and are clueless about how to move on
– for children who hate math but still want to do well in this subject
– for children who dislike learning math in school (because the teaching methods doesn’t interest them) andstill want to learn math well

– for parents who want their children to improve their math and enjoy learning it at the same time
– for parents who want their stressed-out children to learn how to improve math and manage their stresses at the same time
– for parents who want their children to learn in a fun and healthy environment which focuses on tapping the children’s uniqueness and strengths
– for parents who are seeking external help so that they (parents and coaches) can work together to help their children to enjoy learning and improve math

5. For whom is this math coaching programme not for?
– for children who are failing math and not want to work hard to improve
– for children who are looking for a miracle way to improve without putting in any effort
– for parents who are just chasing grades and do not believe in the joy of learning and helping their children to develop a healthy way of learning
– for parents who are looking for a fast way to improve math without the child putting in effort and hard work
– for parents who aren’t interested in working with the coaches to find a collaborative effort to help their kids.
6. Are your coaches qualified and good enough to teach my child?
Our coaches are specially chosen and selected based on a set of strict criteria by our manager and our founder. All our coaches have great interpersonal skills and excellent academic track record. They have also helped many students to improve their grades. So we’re able to inspire your child to maximize his potential.
7. How can your child join our programme?

P3/4 can join our lessons by going for 4 paid trial lessons. This is to give your child time and space to adjust to our lessons. After which, your child can sign up for our regular lessons. (You can email us at admin@learningoutofthebox.org with your name, primary level of your child and contact number). (all the payments including registration fees, desposit will be applicable)

P5/6 can go for our Math Assessment Programme (MAP) by joining P5/6 MAP. This is to ensure your child has a strong foundation in solving problem sums.

After your child has gained more confidence and learnt more faster solving methods from MAP, the next step is to go for 4 paid trial lessons to continue to learn the problem sums before commiting to become our student for regular lessons. (all the payments including registration fees, desposit will be applicable)

8. What's our fees structure like?

For trial students, the payment is only for the four paid lessons. (P3/4 – $ 240, P5 – $260 and P6 – $280)

When your child likes our lessons and want to sign up for regular lessons, please see table below.

An one-time standard fees apply (deposit, registration fee and material fee). The termly payment include the lesson fees and printing fees.

Level Registration Fee (one-time) + Printing Fee (termly) Deposit Term payment (12 lessons) Materials fees (After 15% off) Materials Total Price
P3/4 $25 + $5 $240

$720

($60 per lesson)

$113 $96.05  Sun Tzu – Art of Problem-Solving, P3-P6 Problem Sums Vol 1 & 2,  Formula Sheets $1086.05
P5 $25 + $5 $260

$780

($65 per lesson)

$113 $96.05 Sun Tzu – Art of Problem-Solving, P3-P6 Problem Sums Vol 1 & 2,  Formula Sheets $1166.05
P6 $25 + $5 $280

$840

($70 per lesson)

$113 $96.05 Sun Tzu – Art of Problem-Solving, P3-P6 Problem Sums Vol 1 & 2,  Formula Sheets $1246.05

*Terms and conditions apply.

9. Can my child’s coaching fees be pro-rated if he is absent for any lessons?

If your child is new and has signed up for our 4 lessons paid trial, the fee paid is for the 4 lessons.

Once you have decided to sign your child up with us for regular lessons, the coaching fees to be paid are term-based (12 lessons in one term). It’s not based on a student’s attendance of that month. If your child is unwell, all you need to do is to arrange for a make-up lesson within the same week so that he doesn’t miss that week’s important lesson. Please show your child’s medical certificate to qualify for it.

10. Will there be a make-up lesson if my child is not able to attend class?

Yes, we do allow students to arrange for make-up. Each term a student is entitled to only 2 make-up lessons. You can go to https://learningoutofthebox.org/parents/ to arrange for your make-up lesson. However, your child has to inform us at least 1 working day before his usual class so we can arrange the make-up lesson to be done within the week. There won’t be any make-up if a student fails to inform us before his usual lesson and the missed lesson will be forfeited.

For planned absence such as family holiday trips or family events, LOB must be informed at least 7 days in advance. LOB will assist in arranging the missed number of lessons to be completed within the same term and preferred slots are subjected to availability.

If your child is absent due to medical reasons, please submit a copy of the Medical Certificate to arrange for replacement lesson within the week.

If the student is absent for the replacement lesson, there will not be any other arrangement made further.

11. Can my child bring his school work to be done during/ after his lesson with your coach?

Our LOB curriculum is intensive. Every 2-hour lesson your child has with us is content packed and there is no time available for other questions from school work.

12. Will my child improve or score well after attending your coaching lesson?

Every child is unique and takes different period of time to show improvement. Those who work hard consistently normally show improvement after 3 to 6 months.

Based on our experience, our students who improve or score well are those who eventually mastered our concepts, processes and skills, they come for lessons regularly and on time PLUS they practice consistently at home. (Your child only spend 2-4 hours in Learning Out Of The Box but spent most of his time at home.)

 

On Books Orders and Delivery

Orders

In order to receive your order, we need your help to ensure that these details have been keyed in correctly:
– Shipping address
– Contact number
– Email address

Please note that should there be an issue with your address or contacting you, there will be delay in your shipment.

1. What is your shipping method?

All shipments in Singapore are delivered by our fulfilment and logistic centre – Roadbull (roadbull.com). 

2. How do I know my transaction is successful?

Once your transaction is completed, you will receive an email that confirms and states your order(s). If you do not receive any email confirmation in your inbox, please check your spam folder.

3. I place my order at 9pm on Friday. Will I receive it on the following Monday?

Once your order has been made, Learning Out Of The Box will need 1 to 2 business days to get it ready. We process orders before 10am from Monday to Friday.

We do not process orders on Public Holidays and weekends.

Roadbull delivers from Monday to Saturday, 9am to 10pm.

Should everything go smoothly, you will receive the parcel 3 to 5 business days (during non-festive periods) after we have sent out the parcel.

Any wrong / incomplete delivery information will result in shipping delay.

4. The website has hung. I am not sure if my transaction is completed. What should I do?

No worries! Email our Book Consultant: book@learningoutofthebox.org. We will double check for you.

5. I am not sure which books to order. Can you help me?

You can find more information here: https://www.learningoutofthebox.org/booksroadmap/

Need more help? Our friendly Book Consultant is here to help you. Please email at: book@learningoutofthebox.org.

Or you can drop by our Centre to browse through our collection of books. Our friendly consultants at the Centre will be able to assist you. Please take note that we are open from Wednesday to Sunday only and purchase of books can only be made online.

6. Can I change the delivery date or address when an item is out for delivery?

If the items are out for delivery, delivery team is unable to amend the date or address immediately. You may enquire with Roadbull on their live chat services (roadbull.com) or send an email to info@roadbull.com.

Otherwise, re-delivery arrangements may take up to 2 working days. Kindly reschedule using the link given in SMS once the delivery fails or send an email to info@roadbull.com.

7. Can I amend / cancel my order / request for refund / exchange to another book?

Once an order is made and transaction is completed, we do not allow any amendments, cancelations, refunds or exchange of books.

8. Can I combine orders from different e-commerce platforms?

As you place orders from different e-commerce platforms & websites with different domain names, we are not able to merge your orders and mail them together.

Your order will be sent out separately.

Delivery

1. When can I receive my order?

Once your order has been made, Learning Out Of The Box will need 1 to 2 business days to get it ready. We process orders before 10am from Monday to Friday.

We do not process orders on Public Holidays and weekends.

Roadbull delivers from Monday to Saturday, 9am to 10pm.

Should everything go smoothly, you will receive the parcel 3 to 5 business days (during non-festive periods) after we have sent out the parcel.

Any wrong / incomplete delivery information will result in shipping delay.

2. Do you deliver on weekends / Public Holidays?

There is no delivery service on Sundays and Public Holidays.

3. How do I track my order?

As soon as Roadbull has shipped your order you will receive a SMS. In general, 1 day before the scheduled delivery date, you will receive a SMS that is sent by Roadbull system. This is how the SMS looks like:

ROADBULL: Your order from LOB is scheduled on [dd/mm/yy]. RB PIN: XXX
Track @ [URL]

Once you’ve clicked the link in the SMS, you’ll be directed to a page to show you these info:


Consignment Number
Order Number
Status
Estimated delivery by [dd/mm/yy]

To ensure you receive the parcel quickly, please ensure someone will be at the delivery address to receive the parcel on the date that is given by the Roadbull.

4. Oh dear! I have missed the delivery! (Or I am not home to receive the parcel!)

There will be 2 delivery attempts. Kindly reschedule using the link given in SMS once the delivery fails or email to info@roadbull.com

After 2 failed delivery attempts, Roadbull will send the parcel back to the warehouse. We’ll contact you via telephone (6456 1617) or email or SMS for the arrangement of delivery. 

In order to receive your parcel, please transfer re-shipping fee $6 by PayNow: UEN 201410491Z (Learning Out Of The Box Education Centre Pte Ltd). Include your order number in the reference and email (book@learningoutofthebox.org) screengrab of payment to us. After we’ve received the funds, we’ll proceed to arrange delivery for you. 

5. Oh no! I didn't click the link given in the SMS. What am I supposed to do?

Please contact Roadbull for assistance.
Operating Hours: Mondays – Fridays: 9am – 6pm; Saturdays: 9am – 1pm
Email: info@roadbull.com

6. Can I collect my online purchase at your Centre / Roadbull?

Book collection service is not available at our Centre or Roadbull.

7. Can you send the parcel to my work place? It's at Changi airport.

We aim to deliver to as many places as possible. However, due to restrictions and limitations (placed by certain institutions and organisations), we are not able to deliver to some areas in Singapore. Eg: Jurong Island, army camps, Seletar Aerospace, off-shore Islands such as Pulau Ubin, airbase sites, shipyards, hospitals, courts, power stations, airports and etc.

At the moment, we are updating the No – Go zones at this site. Meanwhile, if you need any assistance, please email to info@roadbull.com

If you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address!

8. Can I request the parcel to be delivered on a particular day or timeslot?

We do not provide this service.

9. Can I request the parcel to be sent to me on Monday, anytime between 9am - 4pm?

Learning Out Of The Box does not provide this service.

Please contact Roadbull for assistance.

Operating Hours:

Mondays – Fridays: 9am – 6pm;

Saturdays: 9am – 1pmEmail: info@roadbull.com

10. What is your opening hours of your books department?

Opening Hours of Books Department*:
Wednesday: 10 am – 6 pm
Thursday: 10 am – 6 pm
Friday: 10 am – 6 pm

*Note:
Lunch Hour: 1 pm – 2 pm
We are closed on Monday, Tuesday, Weekends and Public Holidays.

11. Do you deliver internationally?

Yes, we do! To find out more, please email your enquires to our Book Consultant at book@learningoutofthebox.org.

12. How do I contact Roadbull Customer Care?

Operating Hours: Mondays – Fridays: 9am – 6pm; Saturdays: 9am – 1pm
Email: info@roadbull.com

Exchange and Refund Policy

Do you have an exchange and refund policy?

Exchange

We do not allow exchanges for any purchases at our Centre or from any online platforms.

Refunds

We do not provide refunds for any purchases at our Centre or from any online platforms.

Others

1. I have missed your promotion. Can you extend the promotion to 1 more day?

There is no extension of promotion period. Do keep a lookout for our Facebook post or email for future promotions.

2. I want to do a bulk order. What should I do?

Wow! Thank you so much for your support! Please email your request to our Book Consultant: book@learningoutofthebox.org

3. I received a wrong item / defective item. What should I do?

We’re so sorry for this. Please give us a chance to fix this – drop us a message at book@learningoutofthebox.org with the following information:

  1. Your Order Number
  2. Picture of the item(s) you received
  3. The item(s) you ordered
  4. Your mobile number

Our Book Consultant will get back to you during our book department’s office hours.

Opening Hours of Books Department*:
Wednesday: 10 am – 6 pm
Thursday: 10 am – 6 pm
Friday: 10 am – 6 pm

*Note:
Lunch Hour: 1 pm – 2 pm
We are closed on Monday, Tuesday, Weekends and Public Holidays.

4. Still have questions?

Email our Book Consultant: book@learningoutofthebox.org

Our team will reply you during our book department’s office hours.

Opening Hours of Books Department*:
Wednesday: 10 am – 6 pm
Thursday: 10 am – 6 pm
Friday: 10 am – 6 pm

*Note:
Lunch Hour: 1 pm – 2 pm
We are closed on Monday, Tuesday, Weekends and Public Holidays.